How to book
- How do I search for a property?
- How can I find the best property for me?
- How can I make a reservation?
- What is a reservation request?
- Can I visit the apartment before renting it?
- How long can I hold a pre-reservation for?
- Can I change my reservation dates?
- Can I change my reservation if I see another apartment that I prefer?
- Why do you need my personal details to confirm my reservation?
- Can I make a reservation in the name of a business?
- Can I get a discount for multiple reservations?
- What happens if I don’t like the apartment when I arrive?
Cancellation Policy
- Cancellation Conditions Daily Rentals
- Cancellation Conditions Monthly Rentals
Reservation Payment
- When should I make my reservation payment?
- What is the service fee?
- What is the security deposit and when is it refunded?
- What are the HomeClub payment methods?
My Personal Area
- I can't access my personal area
- Why has my account be deactivated?
Arrival
- Who will greet me upon arrival at my apartment?
- Can I enter my apartment before the check-in time?
- What time can I check-in?
- If I arrive earlier than expected, what can I do with my bags?
- Can I pay upon arrival or at check-in?
- Will I have to sign anything upon arrival?
- What documentation should I bring with me to check-in?
- Who will give us city recommendations?
- Will there be food in the apartment when I arrive?
- What do I do if I see some sort of problem with the property upon arrival?
- How can HomeClub guarantee quality control before my arrival?
- Does the apartment have international TV channels?
- Are the apartments smoke free?
- Are the mattresses soft or hard?
- Does the apartment have a hairdryer?
- Can I host a party in the apartment?
- Can I have visits from friends during my stay?
- Can I bring my pet?
The Apartment
- Can I request a cot or highchair?
- Is it possible to add beds or additional furniture in the apartment?
- Does the apartment have free wifi?
- Is there a coffee machine in the apartment?
- How many sets of keys will I have to the apartment?
- Is cleaning included?
- Am I going to have a contact person during my stay?
- What do I do in case of emergency?
- What happens if I don't know how to work an electronic appliance?
- Do I need my own detergent for washing clothes?
- Is there a tumble dryer in the apartment?
- Will there be a change of bedsheets?
- Are there cleaning products in the apartment?
- Are there additional costs for the air conditioning or heating?
- Can I have additional cleaning services in my apartment?
- Are pets permitted in the apartments?
Check-out
- Who will meet me at check-out?
- What time do I have to check-out?
- Can I have a later check-out?
- Where do I put the rubbish?
- What do I do with the keys?
- Can I collect my deposit in cash upon check-out?
- How long will it take to return my deposit?
- How can I find out if there are deductions from my deposit?
- Can anyone take me to the airport or train station?
- Where can I hold my luggage after departure?
-
First Steps
- How do I search for a property?
- How can I find the best property for me?
-
How to book
- How can I make a reservation?
- What is a reservation request?
- Can I visit the apartment before renting it?
- How long can I hold a pre-reservation for?
- Can I change my reservation dates?
- Can I change my reservation if I see another apartment that I prefer?
- Why do you need my personal details to confirm my reservation?
- Can I make a reservation in the name of a business?
- Can I get a discount for multiple reservations?
- What happens if I don’t like the apartment when I arrive?
-
Cancellation Policy
- Cancellation Conditions Daily Rentals
- Cancellation Conditions Monthly Rentals
-
Reservation Payment
- When should I make my reservation payment?
- What is the service fee?
- What is the security deposit and when is it refunded?
- What are the HomeClub payment methods?
-
My Personal Area
- I can't access my personal area
- Why has my account be deactivated?
-
Arrival
- Who will greet me upon arrival at my apartment?
- Can I enter my apartment before the check-in time?
- What time can I check-in?
- If I arrive earlier than expected, what can I do with my bags?
- Can I pay upon arrival or at check-in?
- Will I have to sign anything upon arrival?
- What documentation should I bring with me to check-in?
- Who will give us city recommendations?
- Will there be food in the apartment when I arrive?
- What do I do if I see some sort of problem with the property upon arrival?
- How can HomeClub guarantee quality control before my arrival?
- Does the apartment have international TV channels?
- Are the apartments smoke free?
- Are the mattresses soft or hard?
- Does the apartment have a hairdryer?
- Can I host a party in the apartment?
- Can I have visits from friends during my stay?
- Can I bring my pet?
-
The Apartment
- Can I request a cot or highchair?
- Is it possible to add beds or additional furniture in the apartment?
- Does the apartment have free wifi?
- Is there a coffee machine in the apartment?
- How many sets of keys will I have to the apartment?
- Is cleaning included?
- Am I going to have a contact person during my stay?
- What do I do in case of emergency?
- What happens if I don't know how to work an electronic appliance?
- Do I need my own detergent for washing clothes?
- Is there a tumble dryer in the apartment?
- Will there be a change of bedsheets?
- Are there cleaning products in the apartment?
- Are there additional costs for the air conditioning or heating?
- Can I have additional cleaning services in my apartment?
- Are pets permitted in the apartments?
-
Check-out
- Who will meet me at check-out?
- What time do I have to check-out?
- Can I have a later check-out?
- Where do I put the rubbish?
- What do I do with the keys?
- Can I collect my deposit in cash upon check-out?
- How long will it take to return my deposit?
- How can I find out if there are deductions from my deposit?
- Can anyone take me to the airport or train station?
- Where can I hold my luggage after departure?